Give a task a location and an owner.
For existing services, use the request and escalation route agreed for the property. A clear location, description and effect on users helps the team identify the next action.
Help us understand
what has changed.
Use the contact and response arrangements agreed for your service. For a new enquiry, the contact page can help you prepare the information for the team.
- The place
- Building, floor, room or external area.
- The task
- The fault, request or service concern, with photographs if useful.
- The effect
- How the issue affects occupancy or use of the space.
- The access
- Contact, working constraints and any existing request reference.
Know the support
you have in place.
Included equipment, service hours, response priorities and escalation contacts are defined in your agreement. When the building, installation or assignment changes, tell the team so the service information can be reviewed.
Better questions.
Better project decisions.
Practical guidance to help define the work before you appoint a contractor.
Explore the knowledge centreWrite a facilities specification people can use.
Define the spaces, tasks, frequencies and standards before comparing prices.
Read the guideConnect planned work with reactive requests.
Use recurring tasks, fault reports and completion information to understand the building’s workload.
Read the guideA service review that leads to action.
Review the work against the schedule and leave with decisions people can follow through.
Read the guideTell us what needs to work better.
Tell us the location, the task and the timescale. We’ll connect you with the relevant team.
